FAQ

  • Is there a weight limit for your equipment?

    Yes, our equipment has a weight limit of 250 pounds. Please let us know if you have concerns, and we’ll do our best to accommodate you.

  • Should I wash my hair before my appointment?

    No need! We handle all scalp cleansing and treatments during your session.

  • What should I wear to my appointment?

    Wear something comfortable and low maintenance. While we aim for a tidy experience, we recommend clothing you won’t mind if a bit of product touches it during service.

  • Can I bring my child to my appointment?

    Children aged 12 and older are welcome to enjoy a purchased service. Please note, we strive to maintain a relaxing environment for all guests.

  • What is a head spa, and how is it different from a salon or massage service?

    At Scalp Bar, our head spa focuses on relaxation and scalp health. Unlike regular salons, we specialize in treatments for issues like dandruff, tension relief, and hair loss combining soothing massages with targeted scalp care.

  • Do you offer treatments for specific scalp concerns?

    Yes, we provide tailored treatments. Please note that we are not licensed physicians, and our treatments are designed for relaxation and support. If you are experiencing serious or symptoms, we recommend consulting a medical professional.

  • Do you host special events?

    Yes, we love hosting bachelorette parties, birthdays, and other celebrations. Contact us for details on group bookings and customized packages.

  • What is your cancellation or late policy?

    Cancellations made more than 24 hours before the appointment will receive a full refund. Cancellations within 24 hours or no-shows will forfeit the deposit. Refunds for eligible cancellations will be processed promptly.

  • Refund Policy

    Services:
    Refunds are not issued for completed services. If you are unsatisfied with your experience, please notify us during your visit, and we will do our best to address your concerns before you leave.

    Products:
    Refunds or exchanges on retail products are available within 7 days of purchase, provided the product is unused, unopened, and in its original packaging. Proof of purchase is required.